Refund and Returns Policy

We value our customers and strive to provide the best shopping experience. However, if you are not satisfied with your purchase, our Refund & Return Policy ensures that you can return or exchange your product under certain conditions.

1️⃣ Return Eligibility

  • Products must be returned within 7 days of delivery.

  • Items must be in their original condition, unused, and with all original packaging and tags intact.

  • Certain items such as personalized products, perishable goods, or clearance items may not be eligible for returns.

2️⃣ Return Process

  1. Contact our customer support team via email or phone to initiate the return.

  2. Provide your order number and reason for the return.

  3. Once approved, you will receive instructions on how to ship the product back.

  4. Please ensure the product is securely packaged to avoid damage during transit.

3️⃣ Refund Process

  • Once we receive and inspect your returned product, we will notify you about the approval or rejection of your refund.

  • If approved, the refund will be processed to your original payment method within 5–7 business days.

  • Shipping charges, if any, are non-refundable, unless the return is due to a defective or incorrect item.

4️⃣ Exchange Policy

  • If you prefer an exchange, please contact our support team within 7 days of receiving your order.

  • Exchanges are subject to product availability.

  • The same conditions for returns apply to exchanged products.

5️⃣ Damaged or Wrong Product

  • If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.

  • We will arrange a replacement or full refund at no additional cost to you.

6️⃣ Contact Support

For any questions regarding returns, refunds, or exchanges, please reach out to our support team:

📞 Phone: 01XXXXXXXXX
📧 Email: support@modmen.com
🕘 Support Time: 10:00 AM – 10:00 PM (Everyday)

✅ Notes

  • Always check your order immediately upon delivery.

  • Keep the invoice and product packaging for smooth processing.

  • We reserve the right to refuse returns that do not meet the policy conditions.